Removing users or licenses from your GhostPractice account is a key administrative process that ensures your organization’s user list remains current and compliant. Whether for staff departures or license optimization, following the correct removal procedure helps maintain operational efficiency and accurate billing. This article guides you through requesting user or license removals with Dye & Durham South Africa support.

Gather Required User and Billing Information

Before contacting support, collect the following information:

• Full name and username or email of the user(s) to be removed
• A recent user billing report is available in GP under the Reports module, within the Views section

Submit a Support Request

1. Email Dye & Durham South Africa support and provide collected details.
2. Attach the relevant user billing report to your request.
3. Include a clear request for deactivation or license removal.

Prepare for Server Access if Needed

In some cases, technical access to your environment may be required. Be ready to provide remote server access (such as through TeamViewer) so the support team can efficiently process your removal request. This ensures compliance and security standards are maintained during the deactivation process.

Confirmation of Deactivation or Removal

Once all necessary steps are completed and information verified, Dye & Durham South Africa support will action your request and confirm the user/license removal. You will receive a confirmation email for transparency and record-keeping. For ongoing account management, repeat this process when staff or license changes occur.

Conclusion

Promptly removing unneeded users or licenses helps keep your GhostPractice environment secure, cost-effective, and compliant. By following these steps, you streamline administration and support efficiency.