This guide explains how to access the best help for your needs.
Using the Help Centre
The Help Centre provides comprehensive articles, FAQs, user guides, and troubleshooting tips. Whether you need onboarding documentation or solutions for common errors, simply search by keyword or browse categories. Our content is regularly updated to ensure that the latest features and practices are covered.
Contacting Support
- Submit a support request via the Help Centre for prioritised tracking.
- Call our customer support hotline on 0860 77 2284 for urgent operational issues.
- Email us directly on support-gp-sa@dyedurham.com for queries that require documentation or screenshots.
Escalating Your Case
For persistent or complex issues, request escalation through your open support ticket. Our legal technology specialists will address your case with urgency and expertise, ensuring minimal disruption to your legal processes. You can also reference your ticket number when following up for faster response times.
Conclusion
Visit our Help Centre or contact our expert support team whenever you need assistance with our legal technology solutions.