System warnings or error messages in GhostPractice are important notifications that indicate underlying issues affecting your legal practice’s workflow. This guide addresses best practices for handling such messages, ensuring continued efficiency and minimal disruption. Follow these steps to troubleshoot effectively, maintain system integrity, and know when to engage support or your IT partner.

Identifying Common Warning & Error Scenarios

• Storage limitations on the server, causing performance issues.
• GhostPractice services are not running or interrupted.
• Scheduled processes in progress (e.g., day-end routines).
• Scheduled backups still running.

Immediate Troubleshooting Steps

1. Check server storage capacity to ensure sufficient space is available.
2. Verify that all necessary GhostPractice services are running.
3. Determine if scheduled processes (such as day-end) or daily backups are incomplete; wait until they finish if possible.
4. Ensure the SMTP details, as per the 'Practice Setup', are correct and working

When to Seek Assistance

• You require immediate resolution, and the troubleshooting steps do not help.
• Errors persist after scheduled processes complete or appropriate services have been restarted.
• You cannot determine or resolve the root cause of the warning or error.

Providing Remote Access Safely

1. Set up a secure remote access tool (such as TeamViewer).
2. Ensure you are connected to a stable internet connection.
3. Share your remote access credentials securely with authorised Dye & Durham or IT support personnel only.

Conclusion

Timely and attentive handling of GhostPractice warnings and errors preserves efficiency and reliability for your legal practice. By methodically checking server resources, monitoring services, and knowing when to engage support, you uphold best practices and minimise disruption.