This article explains how to Install GhostPractice® on a new workstation for an existing user. 

Preparing for Installation

• Collect remote access details for the PC and the server (TeamViewer or AnyDesk ID and password). Keep the user available to approve prompts.
• Confirm device requirements: supported Windows, network reachability to SQL Server, write access to C:\Program Files (x86), and local admin for install.
• Locate the GhostPractice installer: open the correct version folder, then the Application subfolder, and confirm Setup.exe is present.
• Ensure prerequisites are available or will install when prompted: Crystal Reports Runtime (32-bit and 64-bit), .NET Framework 4.6 or later, and Microsoft Visual Studio Tools for Office Runtime.

Granting Secure Access

1. Share the remote ID and one-time password with your Dye & Durham support agent using your approved secure channel.
2. Confirm the agent’s name, scheduled session time, and scope of work for compliance and audit purposes.

Software Installation and Setup

1. Run the installer: double-click Setup.exe, follow the wizard, and accept the EULA. Install to the default path C:\Program Files (x86)\Korbicom\GhostPractice\.
2. Allow prerequisites to install. If a prerequisite fails, close Office apps, confirm admin rights, and rerun Setup.exe.
3. First launch and server settings: open GhostPractice, then enter the SQL instance and database when prompted.
   • SQL instance: <SERVER>\<INSTANCE> or <SERVER>
   • Database: <GP_DATABASE>
   • If unknown, retrieve from a working PC via GhostPractice > Tools > Edit Server
4. Validate sign-in and licensing: log in with the user’s GhostPractice account. If activation is required, contact support-gp-sa@dyedurham.com.
5. Add-ins and integrations: test required Outlook or Office integrations and confirm any firm-specific settings or paths.

Post-Installation Checklist

• User launches GhostPractice, authenticates, and sees expected modules.
• Reports open without Crystal errors.
• Outlook or Office add-ins load and function.
• No unexpected prompts on relaunch. Record SQL instance and database in firm asset notes.

Quick Troubleshooting

• Prerequisite failure: close Office apps, confirm admin rights, rerun Setup.exe.
• Crystal errors on reports: repair Crystal Runtimes from Apps, then relaunch GhostPractice.
• Database connection issues: verify network reachability to SQL Server, recheck instance and database names, then retry.
• Wrong server details: GhostPractice > Tools > Edit Server, correct values, save, relaunch.

Minimal Rollback

• Uninstall GhostPractice and SAP Crystal Reports Runtime entries, reboot, then reinstall using the steps above.